Privacy policy.
We are aware that you may have concerns over disclosing information about yourself to us. This privacy policy explains, amongst other things, what information we collect about you on this website and the reasons for this. Our primary aim in collecting personal information is to provide you with a customised experience on our website – aiming to show you information that is relevant to you. We also collect information for statistical purposes and to offer you future products and services that may be of interest to you.Information we collect:Log file information, including IP addresses. You can visit public areas of the site without identifying yourself or providing any personal information;> Tracking IP addresses (the computer’s internet address):Monitoring how long a user spends on the site and which pages he/she visits – this helps us evaluate the use of different parts of the website. As a rule, we don’t link IP addresses to anything that can identify you personally, ensuring you can remain anonymous. Nevertheless, we will attempt to use IP addresses to identify a user when we feel it is necessary to protect our services and other users.> Personal data:Any personal data relating to you gathered by us in the registration process or during your use of the service will be recorded and only be used in accordance with our Data Protection Policy. The website uses various order and registration forms to enable you to request information, products and services. When you register for the secure sections of our website you will need to provide us with information such as your name, date of birth, e-mail address and password. Any personal data we collect during registration is designed to allow us to personalize the site for you and give you access the right kinds of information. If you register, request further information or contact us we may keep a record of that correspondence and incorporate the information it contains into our database(s).> Internet security:The webserver that hosts this site is not used to store personal information of any kind. Any personal information that you do provide is stored on a separate and secure database server. There is no direct link between this database server and the internet and access is strictly limited. We do not directly track or record your usage of this website. This privacy policy may not apply to you if we believe you are misusing the website or if we are required to disclose information by a court of law or other relevant body.> Third party sites:Please be aware that some of the websites to which we provide links may collect personally identifiable information about you. We do not control these sites and are not responsible for the content or practices of third party websites. This privacy policy does not cover such sites.13. GDPRPersonal data responsibilityJOY 2018 LLC. has personal data responsibility. The protection of your personal information is important to us. The protection is also governed by the Personal Data Act, which is superseded by the General Data Protection Regulation (DGPR) on May 25, 2018. Below you can read about how we handle your personal data and what rights you have.What personal data is collected?Personal data that will be processed includes, but is not limited to, name, date of birth, address, e-mail address and phone number. We may also treat requests regarding special diet or special information from you regarding your health condition prior to the trip to be able to fulfil the trip request. The personal data will be provided by you in connection with the ordering of a trip, ordering of a brochure or newsletter, by telephone, through order from our dealers or by visiting us.Purpose of personal data processingYour personal information will be processed to fulfil our commitments in ordered travel and supplementary products, and keep you informed of current travel and the like. Processing of your personal data may also happen to fulfil obligations under laws, regulations and to handle issues and complaints. In addition to the above purposes, you agree that your personal information may be used for the purposes below and provide support for our market and customer analysis, risk management and statistics to provide you with a better travel offer and better service. We may also use your personal information to provide different offers of services and/or products from us, unless you have opposed your direct marketing notice. You can unsubscribe at any time, for example, through a link in the newsletter. By providing information about your health condition, you agree that we process this personal information for the purpose of providing, other service and/or product that you ordered. Health state data is never used for statistics, market research or marketing.Storage of personal dataWe store personal information if it is necessary to meet the above objectives. Normally, we store your personal information in 2 years from your last trip or from contacting us otherwise. When you have subscribed to our newsletter we save your contact details until further notice. You can at any time, either by a new link in the newsletter or by contacting us on the address above, unsubscribe and have all of you details deleted. In some cases, we may need to store data for longer periods when required by law (e.g. accounting law) or, for example, complaints.Who may be processing personal data?Your personal information is processed by our staff and by our collaborators for system services and administrative services, with whom we have contracts for the protection of personal data, personal data assistant agreements. Your personal data may also be processed within the travel industry, such as airlines, bus companies, hotels and local partners on the travel destination. Only necessary information is provided at any such time.Processing of personal data in countries outside the EU and EEADepending on where your destination is located and which partners you use, your personal data may be processed outside the EU and EEA. Although the destination of a trip is within the EU/EEA, for example, transport companies and hotels may be based outside the EU / EEA. Only the information required for the execution of the trip and other services is provided to partners. By submitting your personal information to us, you agree that we process personal data outside the EU and the EEA and are aware that privacy data protection may be lower than within the EU and EEA.Your rights to information about youYou have the right, at any time, to withdraw your consent to processing the information you have provided to us. This means that you can also request rectification or deletion of your personal information. Such a request is made in writing to us. Your data will then be corrected or deleted within a month’s time.Want to know more about the Data Protection Ordinance (GDPR) More information on the General Data Protection Regulation (GDPR) is available on the data inspection website, https://en.wikipedia.org/wiki/General_Data_Protection_Regulation.